Contact Alarm Tech Online

Keep in mind, we do not offer any onsite support or equipment sales. If your question has to do with support of your Ademco security system, you must be a member of Alarm Tech Online and use Ask a Tech in the support site to contact the support department. If you are not yet a member, you can Sign up Today

If you have questions about Membership in Alarm Tech Online, please use the form below. This is not for support. For support use Ask a Tech in the support site.

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Comments or Questions about Membership

Support questions must be asked through Ask a Tech in the members area. Not yet a Member? Signup Today

How do I find my Model Number?

Looking for an alarm dealer to service your system?
You can find a list of alarm dealers from the NBFAA web site.


Ask a Tech - Have a Question? Ask a Tech

Ask a Tech As a courtesy to members that sign up for a 1 month or more membership, you will have the opportunity to ask our licensed security technicians with over 25 years experience in home security questions about your system through our support ticket program. From how to use it to trouble shooting tips.


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Member Comments

" I am SO happy I found this site! After numerous calls to other alarm companies to come reset my system; without success unless I sign a contract with them, I started looking online. I found this site, and I found EVERYTHING I needed to reset the system myself. The website is very easy to navigate. Knowing your model # makes it even easier! I even got information to re-program my keypad. This is such a huge help to a new homeowner with an existing system and no prior documentation. I am so excited and cant wait to get home & start programming! THANK YOU SO MUCH!"

Amanda Cokendolpher

"I was having problems trouble shooting the 4110XM. I needed Technical Support; but it was the weekend and no one was open or available to me. I found this site on Sat. I bought a Membership on Sun. and with in an hour I found the information I needed and was able to fix the problem. I would strongly urge any installer use the information contained in this site. It is informative, easy to use and understand. Thanks!"

J.C. Jackson